Security Guidelines

Security is a paramount concern for both passengers and drivers when it comes to using ride-sharing services like Tap Taxi. As a platform provider, Tap Taxi is committed to ensuring the safety and security of all its users. This security guidance is intended to provide both passengers and drivers with essential tips and information to enhance their security while using the service.

TAP Taxi offers passengers comprehensive insurance coverage, providing protection for accidents, personal belongings, and legal liabilities.

User Privacy

TAP Taxi is committed to strict data protection and transparent policies to ensure passenger privacy and data security.

Customer Support

TAP Taxi boasts excellent 24/7 customer support, ensuring quick and knowledgeable assistance for passengers, making your travel experience as smooth as possible.

Verify Your Driver

Always verify the driver and the vehicle before getting in. Check the driver's name, photo, and the license plate number against the information provided in the app. Never share your personal information or your destination with someone who cannot prove their identity as your assigned driver.

Share Your Trip Details

Use the "Share Trip" feature provided by the app to let a trusted friend or family member know your exact location, route, and estimated time of arrival. This adds an extra layer of security by keeping someone informed of your journey.

Wait Indoors

While waiting for your ride, it's safer to wait indoors, especially during nighttime. Avoid waiting alone in poorly lit or remote areas. The app will notify you when your driver is approaching, so you can step outside when they're nearby.

Stay Alert

Always remain vigilant during the ride. Do not engage in activities that may distract you from your surroundings, such as texting, talking on the phone, or using headphones. Be aware of your surroundings and be prepared to react to any unexpected situations.

Use In-App Communication

To protect your personal information, use the in-app messaging and calling features to communicate with your driver. This ensures your privacy and security.

Check Ratings and Reviews

Before booking a ride, check the driver's ratings and read reviews from previous passengers. This can give you a good idea of their service and reliability.

Verify Passenger Information

Before starting a ride, confirm the passenger's name and the destination displayed on your app. This prevents you from picking up the wrong person or falling victim to fraudulent riders.

Stay in Communication

Use the in-app communication features to contact your passengers if necessary. Avoid sharing your personal contact information, and discourage passengers from sharing theirs.

Respect Personal Space

Respect your passengers' personal space and privacy. Maintain a professional and respectful demeanor at all times, and refrain from discussing sensitive topics.

Report Safety Concerns

If you ever feel unsafe or encounter an emergency, report it through the app and call local law enforcement if necessary. Your safety and the safety of your passengers should always come first.

Keep the Vehicle in Good Condition

Regularly maintain your vehicle to ensure it is in good working order. This includes brakes, tires, lights, and all safety features. A well-maintained vehicle contributes to safer rides.

Follow Local Regulations

Adhere to all local laws and regulations governing ride-sharing services. This includes licensing, insurance, and background checks as required by local authorities.